Privacy Policy

privacy policy

We respect your concerns about privacy and the value of our relationship with you. This Privacy Policy describes all the types of personal information we collect about our customers, how we use the information, with whom we share it, the choices our customers have regarding our use of the information, the measures we take to protect the information, and how our customers can contact us about our privacy practices. By providing us with your personal information, you accept the Privacy Policy and agree that we may collect, use, and disclose your personal information in accordance with the Privacy Policy. You are not obligated to provide any information we request. However, if you do not provide us with the information we request, we may not be able to provide you with any goods or services that rely on the collection of that information. Please exit the website if you do not accept the Privacy Policy or if you are visiting the website from a country or territory where use of the website is prohibited.

Data collected through your visit to the Dova Care website:

Each time you visit the Dova Care website, information is sent from your browser to the Dova Care server log files, where it is stored. This information includes details of your visit, for example: the time and date of your visit to the website, the pages you viewed, your IP address, the email address that referred you to the Dova Care website, the type of browser and the operating system of the device used.

When you visit a page on our website that contains a social plugin, your browser creates a direct link to the servers of the social plugins (such as Google and Facebook). These plugin content is transferred directly to your browser, which in turn embeds this information into the website, allowing it to receive information related to your access to the selected page of our website. For this reason, your visit data to the Dova Care website is transferred, and it certainly does not include personal data such as your personal name or phone number. If you do not wish to share your visit data to the Dova Care website, you can stop tracking in your browser settings.

Information security:

As part of your registration on this site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address, phone number, and other similar information, as well as some additional information about yourself, such as your date of birth or other personal information. The information you provide will be stored in our database forms.

In addition, we have the right to protect users’ information from unauthorized access, unauthorized alteration, disclosure, or deletion of information we hold.

Please note that Dova Care’s website servers are encrypted using the Secure Sockets Layer (SSL). Financial information, such as credit cards, is transmitted using the Secure Sockets Layer (SSL) protocol to be encrypted before being sent. We do not store credit card information, but rather provide it directly to the financial institution responsible for processing it via an encrypted connection.

Information storage:

We store your personal information on secure and protected servers. By submitting your personal information, you consent to the transfer and storage of your personal information on our servers. We take every precaution to protect all your personal information from unauthorized access, use, or disclosure.

Although we do our best to protect your data, the transmission of data over the Internet is not completely secure. Therefore, we cannot guarantee the security of data sent to our website, and any transmission is at your own risk. Once we have received your data, we will use all strict procedures and security features to try to prevent unauthorized access, whether through access to our servers or through your account. Therefore, we hope that you will secure your account well to reduce the chances of access to your personal information.

e-mail:

Occasionally, we may send you information related to promotions, marketing information, or events that we believe may be of interest to you. You have the option at any time to opt out of this service if you wish. You can unsubscribe from our marketing list at any time by clicking on the unsubscribe link within any email we send you. We will never distribute your email address to any third party. We may retain the content of any email you send us, if we choose to do so.

Cookies:

Dova Care website uses cookies to save your session on your browser. No personal information is collected through them. They are saved because they allow you to use the site’s features and interact with the site, such as adding products to your shopping cart. Therefore, they are necessary for the site to function and are automatically deleted within a period not exceeding 30 days. Note that you can delete them at any time through your browser settings.

This website uses Google Analytics, a web analytics service provided by Google Inc. to analyze web pages and how users use the website. Google Analytics uses cookies. Google will transmit the information generated by the cookies about your use of this website to its servers. Google will use this information to evaluate your use of the website, prepare reports for website operators about your activity on the website, and provide other services related to website activity and internet usage. Google may also transfer this information to a third party if required to do so by law, or if a third party processes the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do so, you may not be able to use the full functionality of the website. By using this website, you consent to Google processing your data in the manner and for the purposes detailed above. However, as previously stated, no personal data is collected or processed, only data about your visit and activity on the website.

External site links:

Some of our links may point to external websites. We provide these links only as a convenience to you. Please be aware that we are not responsible for the privacy practices of any external websites to which we refer. This Privacy Policy applies only to personal information we collect from our Site.

In addition, we use a targeting policy, which allows us to display the ads you would like to see on our website. By targeting, we mean we can advertise products you have recently viewed on our partners’ websites. This means that our ads, even on other companies’ websites, are specifically shown to you and only the offers and ads you would like to see. We do this by conducting a detailed analysis of the information collected in your cookies on our website to understand your interests as a user. This information is anonymous and does not contain your personal information or any data you have in customer records.

Sharing personal data:

Some of your personal data is shared with some companies that complete your operations, such as your contact information and personal address for shipping companies so that shipping companies can deliver your order. Note that Dova Care does not share all of your personal data. We only send the basic data to complete your operations.

Any information you volunteer to us will not be disclosed to any third party and will be used only for our customer service purposes. As our customer, we guarantee security, reliability and confidentiality.

You may request a copy of the personal data we hold about you by email. For your protection, we may ask you to verify your identity before providing any information, and we reserve the right to refuse to provide the requested information if satisfactory identification is not provided.

Access contacts:

At Dova Care, we access contacts after the customer has given permission to do so to facilitate the customer’s selection of contacts for credit gifting. We would like to reassure you that Dova Care does not retain any information related to the customer’s contacts.

Updates:

We reserve the right to make updates to this Privacy Policy at any time. We will not reduce your rights under this Privacy Policy without your express consent. We will post any updates to the Privacy Policy on this page. If the updates are significant, we will provide notice on this page. We will also maintain previous versions of this Privacy Policy in an archive for your reference. We encourage you to check the site regularly for any updates to our Privacy Policy.

Acknowledgment:

When you submit data to us using the Site, you consent to us retaining, sharing and using that data for the purposes described in this Privacy Policy.

Retaining your personal data:

If you are concerned about your data, you have the right to ask us to correct any errors in your personal data and you have the right to ask us at any time to stop using your personal data for direct marketing purposes.

If you wish to delete your personal data or suspend your account, you can request this, and all your personal data will be deleted if there is no shared data, such as (purchase vouchers, orders, etc.). However, if there is only shared data, we can suspend your account only.

This is done by sending the request by contacting us via email at info@dovacare.com

You can also contact us if you have any questions about the terms and conditions or any aspect of your order.

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