By using and accessing www.Dovacare.com, you acknowledge and agree to be bound by these terms, and you agree and accept to be bound by all applicable laws and regulations, and you acknowledge that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you may not use or access this site. All materials on this site are protected by applicable copyright and trademark protection laws.
If you do not agree to these terms, do not access, or use the site, or share or disclose any personal information with us.
Not intended to replace professional medical advice.
Products and claims related to specific products on or through the site are not subject to evaluation by the Food and Drug Authority and are not approved for diagnosing, treating, preventing, or curing any disease. The site is not intended to diagnose or treat any disease, nor to provide professional medical advice. The products, services, information, and other content offered directly by the site or links to other external sites are for informational purposes only. Please consult a physician or other healthcare professional regarding any medical or health diagnosis or suitable treatment options.
The information available on the site and linked sites, as well as information relating to medical or health conditions, treatments, or products, may be presented in a nutshell. The information available on the site, including any product labels or packaging, should not be in any way considered a substitute for professional medical advice. The site does not recommend self-management of health problems. The information on the site is not exhaustive and does not cover all diseases, health ailments, medical conditions, or their treatment. If you have any questions in such cases, contact your healthcare professional immediately. Do not delay seeking medical advice based on the information you may have read on the site.
Links to or access to third-party sites or resources are not an endorsement by us of the correctness of any information, products, or services therein. We are not responsible for the content or performance of any third-party site. Your use of any third-party site is at your own risk. You must not use the information or services available on the site to diagnose or treat any health problems, nor to prescribe any medication or other treatment. There are steps required before taking any medications, nutritional, herbal, or cosmeceutical products, before beginning any exercise or diet, or starting any treatment for health problems. You should always consult your healthcare professional and read the information provided by the manufacturer with the product and available on any product labels or packaging. People are different and may react differently to various products. You should consult your doctor about interactions between your medications and nutritional supplements. Comments posted on any site forum by employees or site users express absolutely and exclusively their own opinions and this has been done in their exclusive personal capacity. Such comments are not claims formally authorized by us, nor do these express our own opinions or positions. Product ratings recommended by current or former employees or users of the site are their own evaluations, in their capacity. These ratings cannot replace appropriate medical care or advice from a healthcare professional. We are not responsible for any information available on the site regarding recommendations for dietary supplements for any health purpose.
Always check the product label or packaging before using the product. If there are any discrepancies, customers should follow the instructions on the product label or packaging without any liability to us. You should contact the manufacturer directly to clarify any details on the label, packaging, and recommended use.
Use and Termination
By using our site, you acknowledge and agree that you are at least eighteen (18) years of age or older and are fully able and qualified to use the site. You are only permitted to use this site with the involvement of a parent or guardian if you are under 18.
A. Account setup and use
You must create an account on the site to use certain features, such as purchasing. You agree to provide accurate, correct, complete, and up-to-date information about yourself, as required by the site. Also, you are required to update such information as soon as possible to keep it accurate, correct, complete, and up to date. We reserve the right to terminate your account and deny any or all uses of the site by you in the present or in the future if you provide information that is false, incomplete, out-of-date, or inaccurate, or if we determine in our sole discretion that such information is false, incomplete, out-of-date, or inaccurate. During the registration process, you will create a username and password. Your account and password are confidential, so you agree to keep them secure by making sure to log out of your account at the end of each session. You are also responsible for keeping your password and account information private. In addition, you consent to accept liability for any alterations brought about by the unauthorized use of your account. We take no responsibility if you don’t follow this section’s requirements.
B. Using the site
You agree to use the site for legitimate and lawful purposes and that you are responsible for your use and communications on the site. You agree not to publish or transmit any illegal, abusive, offensive, indecent, threatening, offensive, or otherwise objectionable material of any kind, including any material that supports unlawful behaviour or conduct that may encourage the infringement of others’ intellectual property rights. You also agree not to violate any local, regional, or international laws in any other way that might impair or interfere with the routine use and operation of the site. You agree not to access the site by any means other than that designated through its official interface. It is prohibited to display or operate the site, or any information or material contained on the site in frames or through any similar means on another site without our prior authorization. Any links to the site allowed must comply with applicable laws, rules, and regulations.
C. Termination or suspension of use
Your use and access to the site are valid until either you or we terminate these. In our sole discretion, we may suspend or terminate at any time without notice or refuse your access to the site or any part of it. You can cancel your account and discontinue using the site entirely at any time by contacting customer service. You must destroy and dispose of any materials obtained from the site, including all copies of the site, including copies made under the terms of use it contains, immediately upon cancellation of your account by you or us. We reserve the right to temporarily or permanently modify or discontinue the site or any part of it by notifying you.
D. Account termination
We reserve the right to terminate any account if we believe your order is fraudulent or if your credit card is being disputed. You agree that we may terminate or suspend your access to all or part of the site without notice if you engage in any behaviour that we, in our sole discretion, deem harmful per laws or regulations to another user, our company, or our affiliates.
Account Verification
All accounts, and eligible purchases, are subject to verification Dovacare’s sole discretion. Dova Medical Company reserves the right to cancel, invalidate and suspend/ban your account from any Internet Protocol (IP) address or device from which fraudulent or suspicious activity is detected or suspected. In the event of any disputes relating to these Terms of Use, any decision made by Dovacare will be final and irrevocable in any case. Dovacare will send you an email notification when your account has been suspended or banned, provided you have opted in to receive notifications, which you can check on your Communication Preferences page.
Cancellation
Your subscription will remain in effect until you cancel it. You can cancel it at any time.
Permission is granted to temporarily download one copy of the materials (information or software) on Dova Medical Company’s website for personal, non-commercial transitory viewing only. This is the grant of a temporary license, not a transfer of title, and under this license you may not:
Modify or copy the materials.
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial); Attempt to decompile or reverse engineer any software contained on Dova Medical Company’s website; Remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Dova Medical Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials available on the Dova Medical Company site are provided on an “as is” basis. Dova Medical Company makes no express or implied warranties regarding these materials and hereby disclaims and negates all other obligations and warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, existence and effectiveness, or commitment not to infringe the intellectual property or any other violation of rights. Furthermore, Dova Medical Company does not warrant or make any representations regarding the accuracy of the materials available on its site, results, or other materials that may link to such materials, or any other sites linked to this site. You agree that use of the site or participation in any software is at your own risk. The site, software, and materials in this document are provided “as is” and “as available.” Dova medical company and its respective officers, directors, employees, other representatives, successors, and assigns (collectively, “Dova Entities”) expressly disclaim all express and implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the generality of the forementioned, and to the fullest extent permitted by applicable law, Dova Entities expressly disclaim any product defects or deficiencies, as well as any claims arising from product damage, misuse or modification, selection of an unsuitable or incorrect product, and failure to follow the printed instructions on the product.
Dova Entities make no warranties that the site or any software will meet your needs, will be timely, secure, error-free, uninterrupted, or unhackable, that results obtained from the site, or any software will be accurate or reliable, that the quality of products, services, information, and other materials obtained from the site will meet your expectations, or that any site errors will be corrected. Dova Medical Company does not warrant or represent that the materials on the site are error-free, accurate, complete, reliable, or current. Dova Medical Company is not responsible for typographical errors, omissions, or abbreviations concerning pricing, product descriptions, misspellings, or any text or images. Any material downloaded or otherwise obtained from the site or through any software is at your own risk. You are solely responsible for any damage to your computer system or data loss that may result from downloading any material. No information you may obtain from the site, or any software may constitute or make warranties with respect to this site.
Dova Medical Company makes no warranty or guarantees concerning any products or services sold. We are not liable for any damages caused by third-party information, products, or services, even if we were made aware of the possibility of such damages. In no event shall Dova Entities be liable for any indirect, incidental, special, or consequential damages, including damages or loss of business, profits, goodwill, use, or data, or the cost of purchasing replacement goods, services, or information, litigation, or the like, whether based on misconduct, torts (including negligence), or otherwise, even if Dova Entities are made aware of the possibility of such damages. The limitations on the obligations described above in this document are critical components of the agreement between you and Dova Medical. Without these limitations, we will not provide products, information, software, and services through and on the site.
Compensation:
You agree to indemnify, defend, and hold Dova Medical Company harmless from any losses, expenses, costs, or damages in the following cases: attorneys’ fees due to your use of or inability to use the site, your participation in any software, any products or services you have purchased or obtained in connection with the site, any posts on the site, any activities related to your account whether by you or someone else or your violation of these terms, any third parties rights or any applicable laws, rules or regulations. You agree to cooperate fully and reasonably to join the defence of any such claim. We reserve the right to the exclusive defence and control of any subject matter to indemnify you under this section, or if you must reimburse us for attorneys’ fees and expenses in addition to any losses, claims, damages, and liabilities we incur because of this claim.
Copyright, trademark, and other intellectual property rights
This site and all materials on the site or otherwise made available in connection with the software, including but not limited to the Site’s design or software, text, graphics, sounds, images, software, files, look and feel, and other choices and arrangements are all referred to hereinafter as Materials which is our property and is subject to laws, intellectual property rights and copyrights. Trademarks, service marks, trade names, brands, and logos on the site are all referred to hereinafter as “Marks” which include but are not limited to the trademarks They are all the exclusive property of Dova or its affiliates.
In no event shall Dova Medical Company or any of its suppliers be liable for any damages including, without limitation: damages resulting from loss of data or revenues, or resulting from business disruption, that may result from the use of or inability to use materials available on the Dova Medical Company site, even if Dova Medical Company or any of its representatives have notified orally or in writing of the possibility of such damages. Such limitations may not apply to you because some jurisdictions do not allow limitations of implied warranties or limitations of liability for consequential or incidental damages.
The materials appearing on Dova Medical Company’s website could include technical, typographical, or photographic errors. Dova Medical Company does not warrant that any of the materials on its website are accurate, complete, or current. Dova Medical Company may make changes to the materials contained on its website at any time without notice. However, Dova Medical Company does not make any commitment to update the materials.
Dova Medical Company has not reviewed all the websites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Dova Medical Company of the site. Use of any such linked website is at the user’s own risk.
Dova Medical Company may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of Saudi Arabia, and you irrevocably submit to the exclusive jurisdiction of the courts of Saudi Arabia.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Dova Medical Company services only with involvement of a parent or guardian. Dova Medical Company reserves the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in its sole discretion and without any legal or financial liability.
No minimum order value is required to benefit from our delivery service.
Delivery fee of 12 SAR including VAT will be applied for orders less than 200 SAR.
Free shipping for orders with 200 SAR or above.
Delivery is everyday Saturday – Thursday from 8am till 12am and Friday from 1pm till 9pm.
Payment can be made by Mada card, credit card, apple pay or cash on delivery.
Costs will be charged in SAR.
Cancelled orders will be refunded and will automatically be transferred back to your card and will reflect within 7-14 business days.
In Free-gift offers and packages, the lowest priced item is offered free of charge.
To return Dovacare products, please contact us and provide the purchase receipt within 14 days from the date of purchase.
-Used or damaged items cannot be returned or exchanged.
-Returns are not allowed for insurance purchases.
You can return what you have purchased under the following conditions: If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days. No refund for delivery fees will be made for returned items. Because the service has been used
In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.
In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.
Purchase invoice is necessary for return services, within 7 days from the date of purchase.
Items must be in their original condition unchanged (such as colour change or damages).
If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days.
Cases where product returns are not accepted:
If the barcode is removed or cleared.
Items that require special storage conditions such as refrigeration.
Maternity clothing for public health purposes.
Opened or Damaged Container boxes of products supplied or opened/used products.
We built Dova Medical Company’s policy on the respect of your privacy regarding any information we may collect while operating our site. As a result, we have created this privacy policy so that you understand how we gather, use, share, and disclose personal information. By accepting the terms and conditions, you consent to the collection of personal data to the extent necessary for the use by Dova Medical Company. Consequently, you agree to the data collection. Below is a summary of the privacy policy:
-When necessary, we will only gather personal data through legal and acceptable means with the concerned person’s knowledge or consent.
-We will state the purposes for collecting the data before or during the collection process.
-Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
-We will collect and use personal data only to meet the purposes we have specified and other secondary purposes, whether with the consent of the person concerned or as required by law.
-Personal data needs to be suitable for the intended purposes. Such data shall be accurate, complete, and current to the extent necessary for these purposes.
-We will protect personal data using reasonable security safeguards to secure it against loss or theft and prevent unauthorized access, disclosure, copying, use, or modification of such data. However, this does not imply that we are fully committed to protecting these.
-We will provide customers with adequate information about policies and practices relating to personal data management.
-We will only keep personal information as long as necessary to reach those goals.
-We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained. Dova Medical Company may change this privacy policy periodically at Dova Medical Company’s sole discretion, without notifying user of any change may occur.
-In addition, we will use your contact information to send you Health Newsletters, emails, SMS, push notifications and in-app notifications about our products, services, sales, and special offers if you sign up to receive them and have not opted out. We also may use your email address to display ads for our products, services, sales, and special offers.
While Dova strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings, and directions of all products before use and not rely solely on the information provided by Dova.